Quality Testing Solution

GN Netcom

GN Netcom has implemented a mobile solution for optimising the testing process of potentially defective headsets.

Earlier, GN Netcom received thousands of potentially defective Bluetooth headsets from resellers around the world. Statistics show that up to 40% of the returned headsets were not defective, just used incorrectly.

To reduce the number of returned headsets that were not defective, GN Netcom released an on-site testing tool, which helped dealers and distributors to perform simple tests via a PDA. The testing tool is very user-friendly, so dealers and distributors around the world that are unfamiliar with headsets or PDAs can use it with ease.

The testing tool guides the user through a series of tests, e.g verifying that the buttons, microphone and speakers are functioning properly. The user receives instant test results as well as advice on how to correct any potential fault. When the user has completed the test, a report is displayed on the PDA screen as well as any actual defect codes. The dealer can then register the defect category and serial number of the unit upon returning it to GN.

About GN Netcom:

GN Netcom is the world's largest and most innovative producer of headsets for mobile communication. The company has a 30% market share and sells its products in more than 80 countries.  

Do you want to know more?

If you want to know more about mobile quality testing solutions, please don't hesitate to contact us at sales@milcom.dk