How does it work?

Milcom Mobile Transportation Solution integrates with existing Planning and Operations Management systems for passenger transport:

• Brings essential information to the field

• Allows service crew access to vital up-to-date information 

• Provides timely feedback on attendance, quality issues and passenger statistics.

• Designed to streamline daily operations

• Empowers mobile employees

• Offers a highly user friendly interface.

• Improves the agility of the organisation

• Allows management to respond to sudden changes in business and rapidly implement improvements.     

	Features

Milcom Mobile Transportation Solution gives employees mobile access to the essential features of the Operations and Management system:

• View duty plans

• View detailed daily work plan

• View hour balances

• View key performance indicators

The system also allows employees in the field to:

• Register issues (defects, vandalism, quality breaches) with photos attached

• Support full workflow from issue registration, to planning, status reporting, completion and issue trend analysis 

• View issues and change issue status (e.g. report issues as fixed)

• See vehicle log (issue list) and status of all open vehicle issues

• Report lost and found items

• View a position list of all relevant colleagues on duty

• Report on passenger counting 

The solution is available to field workers using a PDA and to management and control centre using a web browser.  

	Technical Specifications

• Runs on Windows Mobile and Windows CE devices

• Runs in cached mode, allowing users to access critical information in areas with no network coverage

• Highly scalable web service based architecture supporting 1000+ concurrent users

• Role based

• Supports most communication types, including GPRS, Edge, 3G, Tetra and WiFi

	Key Benefits and Results

The benefits of a Milcom Mobile Public Transportation Solutions are well documented, and the tangible results include:   

• Communication between management and employees, as well as among employees, becomes more efficient, as paper based communication is eliminated 

• Staff are "kept in the loop", often resulting in increased satisfaction and less employee turnaround

• Improved and controlled quality management process

• Reduces the staffing requirement by 1 out of 100

• 30% fewer radio calls to control centre, freeing up time for other activities 

• Any task can be completed in under 30 seconds on the mobile device 

• Average training time per user is 90 minutes 

• Implementation time is less than three months

	Clients

Our list of clients include Arriva Scandinavia, London Midland, Midttrafik, Movia (The Greater Copenhagen Authority), Nordjyllands Trafikselskab (The Northern Jutland Traffic Company) and more.

	Do you want to know more?

If you want more information about Milcom Mobile Transportation Solutions, please contact our sales department at sales@milcom.dk or read the Arriva case.